Terms of use

Disclamer

HHHUSHER do not guarantee that the information provided on the website is complete, accurate or up to date. Although we endeavor to provide correct information regarding colors, pictures, texts, prices and warehouse stock, inaccuracies, typographical errors or omissions can occur. In the case of incorrect prices or available stock we will give you the opportunity to cancel the order. HHHUSHER reserves the right to change the content and information provided in the website at any time. HHHUSHER will not be liable for any indirect or direct damages, including lost profits, resulting from the information in this website or otherwise connected to the website. This also applies to all websites, which we link to. HHHUSHER is not responsible for the content of these external websites. We cannot be held responsible for the website being temporarily unavailable, but we make every effort to secure access to the website. To optimize the design of the website and track preferences we use cookies, which are not connected to personal data. HHHUSHER only stores personal data that has been provided by yourself, e.g. for shopping at our webshop or by signing up for our newsletter. All personal data is dealt with confidentially and we will not sell or disclose any personal data to third parties unless necessary (e.g. carriers). You can at any time end the subscription to our newsletter by contacting us through general enquiries.

Order

Orders can be placed on the website and are not binding until HHHUSHER has confirmed the order by issuing an order confirmation. Once you have placed your order we will send you a preliminary confirmation via email and normally process your order within 2 business days.

We operate Mon-Fri except for public holidays. In the case of a delay, e.g. due to stock availability, we will inform you promptly. Once your order has been shipped we will send you the final confirmation and tracking information for your order via email. When you place an order, all data is encoded to and from the website by SSL (Secure Socket Layers).

Payments and Shipping

You can pay online by Visa, MasterCard, Dankort, American Express or PayPal. Note that not all options will be available in all countries. If you order from a country that is part of the European Union, prices include Danish VAT at 25%. For all countries outside the EU and USA local charges such as import duties and/or sales tax may apply. These charges are at your expense and we recommend you to contact your local customs office for more information. Shipping costs will be added to your order and indicated prior to final payment. Please refer to Payment & Shipping for some general rates. All our shipments are sent by UPS, DHL, FedEx, GLS or Post Danmark from our warehouses in Denmark, USA and Hong Kong respectively. The estimated delivery time is 5-10 business days. If an order is placed after 01.00 pm CET on Friday, the process of this order will start the following Monday.

Delivery times vary depending on the country and customs issues and are therefore only indicative. In addition HHHUSHER reserves the right to delay any order due to payment validation.

Return Policy

When purchasing from our webshop, HHHUSHER gives you a 30-days money back guarantee from the day of delivery, not covering shipping costs and additional duties and/or taxes. If you want to request a refund you need to contact our support team within 30 days and return your product exactly as received - in perfect, unused condition and packaging. Failure to return the product in its original condition will result in no refund, and the product will be sent back to you.

Please note that you are responsible for the product until it reaches us. We will not compensate for products that have been lost during shipping, so we recommend to send the return with a traceable service so it can be located. We will not accept responsibility for delays in customs process outside the EU.

We do not offer a free return service, and HHHUSHER will therefore not cover the shipping cost for returning the products. This has been decided by us due to the exploitation by some customers who buy products without any need, which is strictly contradicting our values and sustainable agenda.

Refunds will be made to the credit card, which has been used when ordering, within two weeks after having received the returned item. Faulty products that have been purchased from our webshop can be replaced or refunded within 30 days after delivery. Please contact us through general enquiries for more information. For products that become faulty after the 30 days guarantee or have been purchased from an authorized reseller, we offer a two-years limited warranty. Please refer to our warranty section for more information.